Guaranteed cancellation service in special cases

Trip.com will do its best to assist you in negotiating your cancellation if you are unable to travel due to unforeseen health issues (e.g. death, pregnancy, fracture, or hospitalization), provided you submit all relevant documentation within 1 week of submitting your cancellation request.

Emergency assistance services

Trip.com offers 24/7 emergency support to ensure your trip goes smoothly. If you lose your luggage or identification documents during your trip, or if your trip is affected by an accident or illness, Trip.com will do its best to assist you.

Advance compensation payment

Trip.com has a policy of paying compensation in advance. Trip.com will investigate your complaint and if Trip.com finds that it was a mistake, we will pay compensation in advance.